Shipping policy
Shipping Policy — Pro-Elements Corp.
Where we ship from. All orders ship from our facility in Cayey, Puerto Rico, where every product is made or stocked.
Where we ship to. We ship to all 50 U.S. states and Puerto Rico. For international orders, contact us via WhatsApp at +1 (787) 420-2243 or email Sales@proe-pr.com for a shipping quote before ordering.
Processing times.
- In-stock items (tumblers, apparel, accessories): 1–3 business days
- Made-to-order items (floating tables, custom EVA products, personalized/custom-logo items): 5–10 business days
Processing time is the time it takes us to prepare your order before it ships. You will receive a confirmation email with tracking information as soon as your order ships.
Shipping times. Once shipped, delivery typically takes 3–7 business days within the U.S. and 1–3 business days within Puerto Rico, depending on the carrier and service selected at checkout. Shipping times are estimates and are not guaranteed.
Custom orders. Custom products (including Custom floating tables with your logo) begin production only after your order and artwork are confirmed. We will contact you if we need anything to complete your design.
Local pickup. Local pickup in Cayey, Puerto Rico may be available — contact us via WhatsApp at +1 (787) 420-2243 to coordinate.
Wrong address / lost packages. Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If your package appears lost or damaged in transit, contact us within 7 days of the expected delivery date and we will work with the carrier to resolve it.
Questions? Email Sales@proe-pr.com or WhatsApp +1 (787) 420-2243.